FAQs

Can't Login / Can't Reset Password
Objective: To describe the most common causes of login issues and their best solutions The most common explanations for not being able to Log in ...
Wed, 24 Mar, 2021 at 2:16 PM
How to Activate your Umvel Support Portal Account
Objective. To explain each step of the process of activating your user account in our Support Portal. Process 1. Open the activation email sent to ...
Sat, 20 Mar, 2021 at 8:52 PM
How to Create a Ticket through the Support Portal
Objective. This article shows the process for creating new tickets and describes how to follow up on them. Process 1. Go to the Portal and log in [...
Sat, 20 Mar, 2021 at 8:53 PM
Understanding Issue Types
Objectives: - To describe each of the 4 issue types for which a ticket is submited.  - That the Requester understands how to differentiate between types o...
Sat, 20 Mar, 2021 at 9:03 PM